Any good training course or read-through of the books by someone with any experience (this is aimed at managers after all) would know that ITIL processes are not job titles. This is just merely a set of Best Practices for the ways that IT provides services and a set of terminology so that people from different backgrounds yet familiar with ITIL can communicate better. The other 85% is all commonsense.

I think ITIL certification makes reasonable to good IT professionals better and the crap ones worse.

$500 poorer for having purchased the suite of books, I'm convinced that anything of value from ITIL 2 has been totally obscured by the dense chart-and-graph laden obtuse pontificating that makes up these new volumes.

Anyone clever enough to find direction specific enough to actually IMPLEMENT anything from the new version will surely be earning their consulting fees.

I can't wait to see what the tests will look like !!! I suspect we'll see far fewer folks lining up for Foundation Certs.