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Comments on: HP shatters excessive packaging world record

HP should be penalised for that 

Posted Friday 18th July 2008 10:30 GMT

Stop

Heavily.

As should supermarkets who shrink wrap bananas

Had similar things from PC world business 

Posted Friday 18th July 2008 10:35 GMT

Ordered a black ink for an epson deskjet and it came in a similar size box full of bubble wrap.

You mock 

Posted Friday 18th July 2008 10:39 GMT

Gates Halo

But it worked - the pages arrived in pristine condition, free from terrorists, paedophiles, sharks, ninjas and pirates. Praise be to Hewlett Packard for being thorough and being the first to underpromise and overdeliver.

Angel Bill because, well, he's great.

ps. Scamps, get on yahoo, I need to talk to you about Stu.

Maths problem 

Posted Friday 18th July 2008 10:43 GMT

Coat

Quote:

Sadly not. What the überbox did contain was 16 smaller boxes "which in turn contained (wrapped in foam so they wouldn't get broken) exactly two sheets of A4 paper":

Yup, so that's 17 boxes in total to protect 32 pages. A world-class effort there from HP."

2 sheets of paper is not 32 pages, or have the rules changed since my last reincarnation?

mines the one with the large roll of packing tape stuck to the sleeve.

Mailee's fault 

Posted Friday 18th July 2008 10:48 GMT

Thumb Up

HP got fed up with this particular customer complaining about not receiving/misplacing parcels.

BTW what was on those 2 A4 ? EULA stating that the opening of the box means acceptation of the supra EULA?

Superb! 

Posted Friday 18th July 2008 10:49 GMT

Happy

Lager fuelled packing depot me thinks!

WTF? 

Posted Friday 18th July 2008 10:52 GMT

Thumb Down

thats worse than some packages we used to get. best ive seen is a box about 1m cubed... full of bubble wrap etc... inside was one RAM module, in its protective plastic casing anyway...

i thought companies were supposed to be getting penalised for this? seems bad that local authorities and customers have so much rubbish/recycling to get rid of!

Amazon 

Posted Friday 18th July 2008 10:52 GMT

Happy

Amazon, who used to be quite good on the packaging front, seem to be getting less environmentally friendly. I ordered a printer and USB printer cable from them a few months ago. Each turned up, at the same time, in identically sized boxes.

@John Robson 

Posted Friday 18th July 2008 10:52 GMT

Thumb Up

I wish the person who packed this is also available to pack for supermarkets. All the packing they use & their fruit still gets bashed meaning I have to spend an extra 15 seconds picking the best quality for my plate.

All bananas should be shrink wrapped & come in HP boxes henceforth!

For the environment 

Posted Friday 18th July 2008 10:54 GMT

They were using recycled cardboard, so the more they use the less of an environmental impact there is, they are aiming at sending out so many boxes that they can call themselves "carbon neutral" without planting a single tree or reducing their carbon emissions at all.

Game 

Posted Friday 18th July 2008 10:59 GMT

Tut, and they opened all of them?

Ruined a perfectly good game of pass the parcel :(

@AC 

Posted Friday 18th July 2008 11:04 GMT

Each of the 16 smaller boxes contained 2sheets, with the 17th being the one box to contain them all.

Not just HP 

Posted Friday 18th July 2008 11:12 GMT

Go

Screwfix are just as bad. A box of 6x3/4" brass screws and a packet of screwcups (Imagine two England's Glory matchboxes stuck together and a small bag of washers) in a 2'X1.5' box, secured by a 2'X1.5' sheet of cardboard taped inside to stop them moving about with a secondary purpose of hiding the product making me wonder why they sent me what appeared, at first glance, to be an huge, honking great empty box.

There must be a surfeit of cardboard in the world. I also notice HP used the old pink anti-static foam to protect those sheets o' paper. I wonder if they had "Handle only in an ESD safe area" stickers on them, too?

Pedant Alert 

Posted Friday 18th July 2008 11:19 GMT

Flame

Actually, the larger container is quite clearly two boxes taped together, so that makes it 18 boxes.

@AC: 16 boxes x 2 pages each = 32 Okay?

@ AC re: Maths Problem 

Posted Friday 18th July 2008 11:25 GMT

Happy

but 16 boxes each holding 2 sheets = 32 pages, or 64 pages if you count front & back

@AC - dodgy maths 

Posted Friday 18th July 2008 11:28 GMT

<quote>

2 sheets of paper is not 32 pages, or have the rules changed since my last reincarnation?

</quote>

No rule change. Read again.

What the überbox did contain was 16 smaller boxes "which in turn [each] contained (wrapped in foam so they wouldn't get broken) exactly two sheets of A4 paper":

Key phrases here "in turn" or "each". 16 smaller boxes **each** contained two sheets of paper. Guess what 16 * 2 equals, go on, you'll kick yourself!

parcelfarce 

Posted Friday 18th July 2008 11:41 GMT

Unhappy

just wish some web based guitar shops would be as dilligent when it comes to sending guitars via parcelfarce... the last one I ordered came with the neck all broken... the packaging was a joke... just some bubblewrap and brown paper and the parcelfarce guy was pissing himself with laughter as he tried to get me to accept it... anyone would think they deliberately try to break parcels marked fragile...

Re : Maths problem 

Posted Friday 18th July 2008 11:41 GMT

I'm obviously not being well adjusted today.......

Quote:

2 sheets of paper is not 32 pages, or have the rules changed since my last reincarnation?

I'm thinking this must be more of an English problem rather than maths....

"16 smaller boxes which IN TURN contained (wrapped in foam so they wouldn't get broken) exactly two sheets of A4 paper"

The use of 'in turn' in the sentence would perhaps suggest that every one of the 16 smaller boxes contained 2 sheets?

now try the maths

16 x 2 is.........

32 maybe?

The packaging people should go work at eBuyer! 

Posted Friday 18th July 2008 11:44 GMT

Alert

For paper documents, that amount of packaging is too excessive!

But Ebuyer on the other hand is so minimal, their main warehouse don't understand how to pack goods in boxes to protect them during transit delivery to you.

When hard disks are shipped to customers, hard drive manufacturers insist on the disks being shipped in foam-padded boxes to avoid shocks.

Ebuyer's main warehouse ships disk in courier's plastic bags and so they often arrive DOA - especially after ChityLink "handle" the delivery.

Fort 

Posted Friday 18th July 2008 11:46 GMT

Coat

Well its Friday so a fort in the middle of the office would be my use for the boxes.

A way to beat your fuel bills 

Posted Friday 18th July 2008 11:48 GMT

Alert

Build a cardboard-fired furnace and burn your excess packaging as an energy source?

Although, packaging is the tip of the iceberg in terms of waste compared to some industries. I remember a TV programme with Fred Dibnah talking about how a garden centre owner had decided to heat his entire business using a boiler that burned waste from a neighbouring wood processing factory that would otherwise have gone to landfill.

Perhaps I'm missing something... 

Posted Friday 18th July 2008 11:52 GMT

...but is there any reason why the whole shipment couldn't have been sent by email?

Pages 

Posted Friday 18th July 2008 11:52 GMT

I think the AC was trying to be smart in that a sheet can hold 2 pages.

Of course he is presuming that they were all printed on.

"If a side of a sheet is not printed on, is it a page ?"

Unless of course it's an IBM blank page with "this page intentionally left blank" printed in the middle of it, thus renderinng it non-blank.

Those were the days, you can still do that with PDF files of course

dodgy maths 

Posted Friday 18th July 2008 11:57 GMT

Coat

yea it's 7am odd in the states here and i just woke up...

mines the one with the uppers in the pocket protector

The norm for HP 

Posted Friday 18th July 2008 12:04 GMT

HP has been packaging their enterprise software product licenses in that manner for years. You know someone within HP has probably said something by now, only to be shot down. I can image an old HP exec saying, "our customers have come to expect their licenses delivered without a single wrinkle."

Why are they sending documents in a parcel? 

Posted Friday 18th July 2008 12:04 GMT

Boffin

It looks like a set of EULAs, which presumably have some AMAZINGLY clever hologram or what-not to prove they are valid, but would it not be easier AND more secure for these idiots to just email a digitally signed document with "You've paid us for X. Thanks, we're happy now. Here are the runes to type into our stupid installer program."?

Wish others were so protective 

Posted Friday 18th July 2008 12:11 GMT

Alert

I just received about £350k's worth of mostly green network equipment from a provider that shall remain nameless via TNT....

Unfortunately they appear to have used explosives as part of the shipping process as about 20% of it was totaled and many of the remaining boxes were of a warranty voiding nature.... they actually managed to _BEND_ a line card (made of steel) mounted in a chassis (also made of steel) in a box (cardboard plus foam) on a pallet (wood) to such an extend that the bloody installation arms (made of steel too) were broken clean off!!

HP.. please start making decent core networking kit or perhaps doing the shipping for the green people....

.... I'll get me coat..... its the green one with a logo on it that might say something like Disco...

AC 

Posted Friday 18th July 2008 12:15 GMT

I reckon AC did the same as me - read it too fast and imagined that the boxes were packed "Russian Doll" fashion. Each box snuggly nestled inside its slightly larger parent box, times 17, until finally reaching the prized bits of paper.

Same thing happened to me. 

Posted Friday 18th July 2008 12:17 GMT

I was working as a sysadmin a few years ago. We were about to replace a server, but in the mean time, HP rented us a few extra CPUs and memory boards for a couple of months until the new server was delivered.

All the software products are licenced per CPU, and some poor girly in Admin was very upset that they could get the CPUs to us the next day, but that the licences wouldn't be available for another week. Was this a problem? I assured flustered girly that we could probably manage somehow without the licences, as long as the CPUs turned up on time. Which they did.

And then the following week, we got a pallet delivered. Which contained, exactly as above, large cardboard boxes containing 2 sheets of paper, per CPU, per product. I seem to recall they were even in antistatic enclosures - but my memory must be playing tricks.

Even worse, at the end of the loan, we had a sternly worded letter that all products must be returned in pristine condition in original packaging. We had obviously kept the packing for the CPU and memory, but the licence stuff had been disposed of immediately. Luckily, there was an inkling of intelligence and humanity somewhere within HP, and our cavalier disposal of the packaging for the licences did not have any consequences.

re WTF? 

Posted Friday 18th July 2008 12:19 GMT

Yes companies _are_ getting penalised, just not the right ones. It is the recipients that have to pay to get rid of the packaging, and it costs even more to send empty boxes back to the vendors.

re: parcelfarce [and delivery companies generally] 

Posted Friday 18th July 2008 12:23 GMT

Stop

We had a lovely new Sun Fire X4500 'Thumper' (what a name) delivered not too long ago, I can't remember by whom. This is basically 48 disk array bolted on top of a 1u 2-CPU server. The driver/delivery bloke decided the best way to unload this (heavy - recommends 3 people for handling, something like 40kg with packaging and rails) box was to pull it until both ends had slid off his van and thumped into the floor. (Hence the name of the unit: it's the noise it makes when the delivery tard takes `drop this off' too literally! </groan>) Never mind; our local site delivery team hauled it up 3 flights of stairs via dragging from the front end, bumping it on every stair on the way... awesome.

Do HW companies still install those accelerometer thingies (drop detectors) in kit?

Dabs 

Posted Friday 18th July 2008 12:29 GMT

Ordered an extended warranty pack for my laptop from Dabs, which is no larger than a few sheets of A5. Came in a huge square box (sort of A4 cubed size) with loads of that plastic sheet stuff that suspends the item in the middle of the box!

Crazy.

Okay a box full of air is not wasting much more than a thin one, but at least something A5 size would fit through the letterbox!

They had run out of large letter stamps 

Posted Friday 18th July 2008 12:56 GMT

Coat

I think the size and thickness of 32 sheets of A4 size took it over the 5mm maximum allowed to use a normal stamp. Having run out of large letter stamps they decided to go to the next level - i.e. excessively-packaged parcel.

Mine's the one with the bubble wrap lining.

class! 

Posted Friday 18th July 2008 12:56 GMT

loving the maths! and the carbon nutral effort!!! this is the sort of tech news that i need on a fridayafternoom creating msi's!! :)

I now cant wait to get home and see what the parcel is like that failed to be delivered yesterday... a micro SD card... (wich was dispatched on the 1st July!!!) I was tempted to write on the delivery attempt note to poke it through my letterbox... but the fear that it may be boxed HP style has meant that its being redirected to a neighbour! :)

anything less than Nakatomi Towers rendered in cardboard and I will be disapointed! HP has set a benchmark here!

you laugh but 

Posted Friday 18th July 2008 13:06 GMT

Thumb Up

the box clearly has a massive scuff on the front face, the packaging is therefore considered a complete success.

64 Pages, 32 Sheets! 

Posted Friday 18th July 2008 13:15 GMT

Thumb Down

definition of Page here -

http://www.answers.com/topic/page

1. A leaf or one side of a leaf, as of a book, letter, newspaper, or manuscript: tore a page from the book.

2. The writing or printing on one side of a leaf.

3. The type set for printing one side of a leaf.

A sheet is another word for leaf.

Its plain english, right?

baboshka boxes 

Posted Friday 18th July 2008 13:17 GMT

IT Angle

2 sheets only!

1 large box, sixteen smaller boxes where each of the sixteen boxes is smaller than the last, and the last box containing only two sheets.

so...

(16 x 0) + (1 x 2) = 2

dumbasses

s*d the bl**dy environment... 

Posted Friday 18th July 2008 13:30 GMT

who cares? we're all doomed anyway!

@ IT Department 

Posted Friday 18th July 2008 13:36 GMT

Did your thumper still work and perform like the god it is?

I used a Baydel RAIDER 5 as a luge down a flight of stairs as I could not carry the beast, carry on working for the next 5 years without a hitch.

sun did the same thing 

Posted Friday 18th July 2008 13:46 GMT

i had an star office license that was shipped in a large cardboard box

about 30 inches square that

was then attached to a wooden palette that was

shipped by truck.

Poor Stephen Strang - feel sorry for him please. 

Posted Friday 18th July 2008 13:48 GMT

Flame

His boss has saddled him with a BlackBerry, awww. I bet he feels gutted that he hasn't got an iPhone.

Oh, by the way, don't bother to contact Lester Haines, he won't reply to your email. Sure you won't lester?

As I was going to St Ives... 

Posted Friday 18th July 2008 13:58 GMT

I met a man with an HP EULA.

How many boxes were going to St Ives?

RE: David and Ken Hagan 

Posted Friday 18th July 2008 14:31 GMT

Happy

The really comic bit is the paper licences usually just give you details of your licence - if it hasn't come pre-installed, for many HP licences you will have to go to www.software.hp.com to actually download the licence key! Actually, HP have these things called eLTUs which are electronic licences, which do not need the bits of paper in boxes. I suggest Stephan Strang starts asking his HP reseller why the fudge he's getting the paper ones and not the eLTUs.

Russian Dolls 

Posted Friday 18th July 2008 14:37 GMT

We used to package xmas presents for our daughter this way - big box, littler box, smaller box, little box, really little box, lots of packaging paper/peanuts, etc, before she got to the really, really little box with the present in it... Are you sure you didn't miss something? :-)

The question is... 

Posted Friday 18th July 2008 14:47 GMT

Thumb Up

Does HP learn from this, I'd like to think so?

Are you embarrised HP, I really think you should be?

Nice way to trash a sense of humor. 

Posted Friday 18th July 2008 14:50 GMT

Thumb Down

Now some a-hole CEO at HP is going to fire the guy with the fantastic sense of humor that boxed all that up.

Re: @ IT Department 

Posted Friday 18th July 2008 14:52 GMT

Go

Yes, it passed self-tests and we're currently using it. Haven't noticed any problems so far, but I am also not the person who signed it off! ;¬) It is pretty awesome. (I love most Sun kit: used an old U60 for ages as a w/s with Sol10 + zones, still got a U10 in service.) You do really need two people + a `spotter' (or a lift) to load the 4500 into a rack. I wonder about the temperature of the drives in the middle of the 6x8 grid, though.

PS: @Cory Eastlund: if true, I think that's a new record! Do you mean 30"x30"x~few", or 30"x30"x30"?

If I were a regular Reg commentatatatator, I'd wonder why I'm showing up as "IT Department" instead of the username I'm sure I signed up with. Never mind, I'm sure no-one else here ever registers using:

First name: IT

Last name: Department

etc.

Some Mail Order Reasons...but not all is sanity. 

Posted Friday 18th July 2008 14:54 GMT

Stop

I believe a few of the mail order firms started using a minimum sized box as a) most of their orders needed it and b) small packets had an unfortunate habit of getting lost - you know falling into coat pockets and the like, or c) flattened by big boxes.

The HP thing probably seemed like a good idea when they alway shipped the licence with the kit. They appear to be wrapped like a keyboard which is probably their smallest box big enough for uncreased A4. And the hardware warehouse can handle them because they are on a normal shelf in a normal box. So it was probably a cost saving 5 or 10 years ago. Now it appears you get a pack per CPU (at least) so its become madness.

Brillant photographing it though.

paying the freight 

Posted Friday 18th July 2008 15:20 GMT

Alert

I used to work for an air freight outfit that trucked tons of HP product flown from the Pacific Rim into the U.S. If only they'd protect actual product as well. You wouldn't believe the freight claims for damaged shipments!

@The packaging people should go work at eBuyer! 

Posted Friday 18th July 2008 15:24 GMT

You obviously don't spend enough with them, all ours come inside a big box with inserts - about 16 per box.

the sun staroffice delivery 

Posted Friday 18th July 2008 15:31 GMT

it was a large box 30inch by 30 inch by 30 inch

and inside that box was 3 other boxes that were 95% empty

except for a small holder that held 2 cd's and the little 5 x 7.5 inch

card with the license and a very small terms and conditions thing.

i had ordered 1 25 license pack and they sent me

3 of the 25 license packs.

but the thing that got me was it was strapped to a wooden palette

and was deliverd by a truck courier service, not ups or fedex

never ended up deploying the star office but i still have them.

Could be worse 

Posted Friday 18th July 2008 16:20 GMT

Flame

I sent some photographs to my parents and put on the cardboard envelope

"Photographs...Do Not Bend". It arrived a few days later and someone had added

" Oh yes they do"

Individually wrapped 

Posted Friday 18th July 2008 16:41 GMT

It seems like there is a directive that each license certificate pack has to be individually wrapped. I can understand this as it aids package verification (x licenses = x boxes, so we're good to ship), but why wrap them in boxes instead of envelopes? Even padded envelopes would take up less space, and reduce the need to pay dimensional weight to ship the things.

Re: The norm for HP 

Posted Friday 18th July 2008 16:46 GMT

Coat

"HP has been packaging their enterprise software product licenses in that manner for years. You know someone within HP has probably said something by now, only to be shot down. I can image an old HP exec saying, 'our customers have come to expect their licenses delivered without a single wrinkle.'"

I just pray that they don't ship documentation that way... shipping a 700 page software reference guide could deforest a small country!

Dabs 

Posted Friday 18th July 2008 16:49 GMT

Happy

We were once musing in the office on whether DABS stood for anything. We concluded it was short for "Delivering Air By Securicor".

Amazon... 

Posted Friday 18th July 2008 17:33 GMT

Heart

Once sent me a £1 PS/2 to DIN5 (remember those?!) keyboard adaptor, by Royal Mail, cellotaped to the inside of a box that could have comfortably contained a 19in CRT monitor with space to spare. The postman, who presumably noticed it weighed about as much as a box of nitrogen, oxygen and assorted other gasses, asked what it was. He wasn't happy when I told him... Not happy at all...

To top it all, at the bottom of the shipping note was a statement about how seriously Amazon took it's "commitment to the environment" and "minimising waste"...

@bruce 

Posted Friday 18th July 2008 18:03 GMT

Paris Hilton

I can understand this as it aids package verification (x licenses = x boxes, so we're good to ship),

no I'm not buying that, X licenses sitting on a desk in no boxes at all can be re-checked then bunged in ONE box. then good to ship. What if someone got RSImindfeedback (my new and made up on the spot word) with that monotonous task and some of the 16 boxes were empty?

and yes, well done all of you for working out 16x2 is 32

Even paris knows that!

What's the problem? 

Posted Friday 18th July 2008 18:04 GMT

They arrived safe and sound, didn't they? ;)

Then again, who paid for the shipping costs?

Works as designed. 

Posted Friday 18th July 2008 18:29 GMT

What we see here is the result of processes.

Since processes and the use of brain never fit together, this is just the result-to-expect from all the beancounters and business and process designers that rule hp nowadays.

Wouldn't be surprised BTW, if the sheets contained NO certificate number or password, but just some hints to which webpage you should go in order to generate and download the passwords..

RE baboshka boxes....... and a dumbass 

Posted Friday 18th July 2008 18:35 GMT

baboshka boxes

By Anonymous Coward

Posted Friday 18th July 2008 13:17 GMT

2 sheets only!

1 large box, sixteen smaller boxes where each of the sixteen boxes is smaller than the last, and the last box containing only two sheets.

so...

(16 x 0) + (1 x 2) = 2

dumbasses

LOOK at the photos and the small boxes inside the big box - then come back and tell us who's the dumbass

Obviously... 

Posted Friday 18th July 2008 20:05 GMT

Thumb Up

This is just HP's way of saving money by having its customers dispose of its excess cardboard, thus keeping down the cost of its hardware.

Encapsulation and abstraction 

Posted Friday 18th July 2008 21:00 GMT

But no-one in software should be in the least bit surprised. This packaging stems from exactly the same thought processes that are practised in software design daily. What you are seeing is the physical manifestation of OO design gone mad. And the reason why your 3GHz machine seems no faster for the same mundane tasks as the 100MHz machine you used a decade ago.

huhuhuuhuh huh uhuhu huuhuhhu 

Posted Friday 18th July 2008 21:41 GMT

Joke

He said penalized.

(No Beavis n Butthead icon!?!?)

Oooooo-kay ... 

Posted Friday 18th July 2008 21:55 GMT

Dead Vulture

This is so fake it hurts.

"Photographs...Do Not Bend" 

Posted Friday 18th July 2008 22:51 GMT

Paris Hilton

Notice the 'HP i n v e n t' branding. Recycling saves HP lots of money.

Also more discrete than French postcards delivered in a plain, unmarked Manila envelope.

Paris knows how to be creative. Oh la la!

@ Kenny Millar - feel sorry 

Posted Friday 18th July 2008 22:52 GMT

Unhappy

I wouldn't mind the stoneage Blackberry, but it also came with having to support 1000 other BB users.

Have pity,

please

My Experience with Dell 

Posted Saturday 19th July 2008 01:06 GMT

Alert

Contacted Dell Gold Warranty Support for an issue with a laptop. After arranging for parts to be shipped to fix the problem, I also asked if they could send me some new rubber feet, perhaps about 3-4 sets of them because we lose them off laptops all the time. After grudgingly providing them with serial numbers for three laptops that were still under warranty (the only way they would ship me rubber feet that perhaps cost them 50 cents per pack), they agreed to ship me some.

The next day I receive 4 boxes from Dell. One is the repair part I needed. The other three are the size of keyboard boxes. I open the first box and am astounded to find, covered in foam and bubble wrap, ONE rubber foot! I'm told the look on my face was priceless. I open the second box and you guessed it, amid packing material that would be adequate to ship 5 hard drives, I find ONE more rubber foot! Sensing a trend developing, I open the remaining box. Does this contain another rubber foot? Nope, I stare with a sense of unreality at packing material and a small Phillips screwdriver. (the feet just stick on, no screws) Probably $30-$50 per box to ship them overnight. I have to admit that it brightened my day with the general weirdness of it all. After a conversation with a Dell Support rep (who didn't really know what to say about it all) again, they shipped me what I needed later in the week.

A month or so later another Dell rep. called to ask why I hadn't returned the defective parts (feet) using the pre-paid shipping label they'd included :P

To be fair, I will say overall I've had good experiences with Dell Support.

True story.

Then there was the guy that shipped me a small receipt printer... 

Posted Saturday 19th July 2008 01:11 GMT

...that I bought on ebay. He apparently didn't have any boxes handy, so he wrapped the whole thing in bubble wrap, bringing the size to approximately that of a basketball and stuck a label on. It was unsurprisingly damaged in shipping. The UPS rep. was amazed that they'd accepted it for shipment. And the ebayer was upset that I gave him a negative, go figure.

Isn't it 18 boxes? 

Posted Saturday 19th July 2008 01:46 GMT

Looking at the photos isn't the "uber" box actually 2 boxes taped together? Surely they didn't go to the effort of "converting" two smaller boxes to make a big one?

My HP experience... 

Posted Saturday 19th July 2008 01:50 GMT

Thumb Down

yes they only do these worthless efforts every time..

no concentration on providing good customer services and support and if ur product gone crazy after the guarantee period they say HP provides only replacements for the faulty product and not the repairs...

Worst things happen when they had stopped manufacturing any specific product like in my experience I bought a HP digital camera which later was discontinued by them. when i got problems and contacted them they said "Sorry sir but we only provide replacement and not repairs and we can only offer XXX Scanjet in replacement of your camera on payment of 75% of its value (25% off) as the original product is discontinued by HP for your region (Asia - India)!!!!"

Isn't this ridiculous they are asking me to exchange a camera with a printer and also I have to pay 75% for that?? No help and i have to either go to some local technicians for help or just forgot abut it and buy a new one (certainly not from HP again)!

It is the responsibility of the company to ensure services irrespective of the product being manufactured or not. They cheated me as I had faith on them until this incident..

Thats my HP experience. I am using other HP products and HP is not very helpful to me when I get problems.

@Wish others were so protective 

Posted Saturday 19th July 2008 02:46 GMT

Paris Hilton

"Unfortunately they appear to have used explosives as part of the shipping process as about 20% of it was totaled and many of the remaining boxes were of a warranty voiding nature.... they actually managed to _BEND_ a line card (made of steel) mounted in a chassis (also made of steel) in a box (cardboard plus foam) on a pallet (wood) to such an extend that the bloody installation arms (made of steel too) were broken clean off!!"

Yeah here in the US we have a company that does that for us too, its called

Unprofessional

Package

Smashers

or is that

Ugly

Package

Smashers

wait no ..

United

Parcel

Stuffers

Well something like that, its amazing what these idiots can do to well packed and protected parcels. Also they seem to have found new ways to interpret the phrase "With all deliberate speed." .. sigh.

PH cuz she knows how to take care of your 'package' :)

Dear The Register 

Posted Saturday 19th July 2008 07:50 GMT

Please could you contact HP for comment? I'd love to hear their excuse, and who knows, maybe it'll stop them from doing it again. Thanks!

@josh 

Posted Saturday 19th July 2008 15:11 GMT

The DC will have more large boxes than small, for obvious reasons. The DC's racking won't contain loose sheets of paper for other obvious reasons. Yes, any experienced picker/packer in the DC should have opened the boxes and compressed the packaging into one single box, but as it is summer (allegedly, I have seen the weather..) and many DCs take on Tax-Dodgers I'd guess yours was packed by one of the unwashed summer staff.

Ideally, contact HP; lets lose the little bastard his job, what a waste of cardboard... although if you got a big box and any pages were creased, I'm sure theres not a single one of us who wouldn't complain more

RE: HP should be penalised for that 

Posted Saturday 19th July 2008 15:56 GMT

Gates Halo

HP should be penalised for that

By John Robson

Posted Friday 18th July 2008 10:30 GMT

Heavily.

As should supermarkets who shrink wrap bananas

----

Dont be such a moron! If they want to send it in 1000 boxes its up to them. You just need to decide to not buy from them

That's nothing 

Posted Saturday 19th July 2008 17:59 GMT

About ten years ago a project I was working on brought some openview licenses from HP.

We eventually received a large cardboard box on a pallet (shipped from Geneva). It was full of cardboard boxes containing software licences (A4 sheets or paper).

The whole lot could have been sent in one A4 envelope.

Thanks for continuing to do your bit for the environment HP!

Yep, reported such packing to HP many times 

Posted Saturday 19th July 2008 18:10 GMT

Thumb Down

Over the years I have reported such packaging methods to HP many times. Took pictures and I have been told that said pictures have gone up the chain at HP. But so far I have not see much changes. Some other examples:

1 Folder of SDLT tape labels, put into a 12x12x10" box, which then was put into a much larger box. It could have been shipped in a FedEx or UPS document envelope.

2 CPU upgrades, 2 memory kits, 2 harddrives. They took a very much too large box for all of it, but only put the harddrives and memory kits in it. Filled it partially up with air bags, then put the box on a pallet, put cpu boxes on top of said large box and used metal straps to hold it all to the pallet. Box cpu boxes were a bit crushed. We paid $20 or so for overnight delivery. Because they put it on a pallet it had to be shipped FedEx Freight Overnight. I calculate regular pricing for that shipment at $400, so even with the deep discounts HP gets from FedEx ....

Dell also like to protect air 

Posted Saturday 19th July 2008 18:24 GMT

Gates Horns

Last year I also had two boxes sent to me from Dell which were around 25 x 4 x 15 cm and after opening them there was only a slip of paper in each saying 'This box is intentionally empty' (or words to that effect)!!

I guess it's not much different in value to getting a boxed set of Vista.

You cant have too much packaging. 

Posted Saturday 19th July 2008 21:09 GMT

Heart

I sold a turntable via Ebay a few years ago, I re-fitted all the original transit bolts and braces; placed it in the original box, wrapped that box in several layers of bubblewrap then wrapped that in cardboard sheets originally used to ship a large US style fridge/freezer ( thick cardboard!!), and wrote "FRAGILE!! HANDLE WITH CARE!" all over the outside in red marker pen

It arrived in pieces; totally destroyed.

The heart?? Because I am hoping that by sucking up I can get my IP unblocked and access the Reg direct instead of via anonymous proxy server.

unproductive ! 

Posted Saturday 19th July 2008 21:48 GMT

Flame

I'll show that paper pushing sod of a supervisor what unproductive is....

Standard HP sized boxes 

Posted Saturday 19th July 2008 22:45 GMT

Stop

Dealt with a lot of HP deliveries in my time. Everything small enough comes in the same size box - license certificates in one box, a coax terminator in another box, a scsi terminator in one... three boxes where one could have sufficed but I assume their warehouse can't cope. It's been going on for many years...

boxy boxy 

Posted Sunday 20th July 2008 00:34 GMT

One box to rule them all... and in transit, bind them

gotta be a joke 

Posted Sunday 20th July 2008 06:59 GMT

Sorry not even large corps are this inefficient. Seems like the vendor just...vented some customer angst. I must admit, to do this in a corporate environment takes some balls. Good Stuff!

fragile Alien paper 

Posted Sunday 20th July 2008 09:24 GMT

Alien

http://stickers-labels.theboxwarehouse.co.uk/images/products/others/fragile1.jpg

Question is: whether picture on this label is actually supposed to mean “Fragile!” or just “Stop drinking until it's too late!” ? These two issues are close, but are not the same.

@ Kenny Millar 

Posted Sunday 20th July 2008 12:27 GMT

Heart

Oddly, Lester has always responded promptly to me. Perhaps his email filters out whining pricks.

Value needs to be protected 

Posted Sunday 20th July 2008 16:57 GMT

I mean those licenses are probably worth a _lot_ more than the cardboard boxes, so it's only reasonable to package them well. I mean imagine you order a bunch of memory modules worth 500 euros. Of course you could ship them in an envelope, but you are happy to have them shipped in boxes far larger than the actual product.

So this is simply just the normal perversion of a world where licenses are worth so much money.

Exactly what HP should do 

Posted Sunday 20th July 2008 20:43 GMT

Thumb Down

pack up all the golden memories and disappear from this face of the Earth forever, no traces left. They've caused enough harm already.

Must be a slow news day.... 

Posted Monday 21st July 2008 04:03 GMT

Coat

Story's been Slashdotted...

Could have been worse!

They could have sent each individual page in it's own box for protection...

I'm not Suprised in the least 

Posted Monday 21st July 2008 04:41 GMT

Coat

I work for a government ministry here in canada and I have to say I'm not at all suprised by this. I have noticed that most of the stuff that we get from HP (note: 95% of out pc's come from HP) is like that. I have a box in my office and when ever I get a new PC from HP I tend to take all the install discs and stick them in this box in a month I had well over 40 licenced copies of Various versions of windows.

Mines the one with extra Padding.

Am I seriously the only one... 

Posted Monday 21st July 2008 08:15 GMT

Stop

...who doesn't believe this story? Honestly, for a laff, how difficult would it be to gather up a load of boxes from company x, strap them all together in an entirely unconvincing manner with parcel tape (a la those photos), and take some photos which insinuate that there was a screw inside 4,000 ever-decreasing boxes?

Come on people, if it's true, someone was having a laugh at HP, if it isn't true, Stephen Strang was having a laugh. Even the name sounds made up. Maybe I'll send my entry in as Billy Bob, Jimmy James, or Mohammad Mohammad.

Nothing unusual 

Posted Monday 21st July 2008 08:56 GMT

Many big companies do the same thing.

I've received sticks of router RAM packed in boxes large enough to hold a full tower chassis.

It's akin to playing with matryoshka dolls. A box in a box (with foam - the original package I suspect) in yet another box (with beads - the courier's own container?). You know you're almost there when you get to the little hand-sized box that is completely covered with ESD warning stickers.

Maplin can be just as bad 

Posted Monday 21st July 2008 09:24 GMT

Last year I ordered a ceramic capacitor from Maplin via their website. The item was just 5mm across and cost £0.09 plus postage and vat, a total of just over £3.00. It The item arrived the next day inside a huge A3 (297mm × 420mm)padded envelope!

I finally managed to find the tiny item in the cavernous space it had travelled in, and then realised that they had sent me the wrong value. I emailed them and they promised that they would replace it and that I should keep the other to save my postage costs.!

The following day the replacement arrived and yes, it was hiding at the bottom of another huge A3 padded envelope !

Plenty of culprits 

Posted Monday 21st July 2008 09:25 GMT

I received a 5 user CAL (A5 sheet of paper) in a large box with air bag packaging around it this morning from Computer 2000. They could of posted it in an envelope.

It's metrics driven management . . . 

Posted Monday 21st July 2008 10:33 GMT

Despatch dept performance metrics check up that they ship lots of boxes every day.

So they do.

Even if there aren't enough to keep them busy.

Where is the rest of the story? 

Posted Monday 21st July 2008 13:46 GMT

How was the order for the material placed? All at one time, or multiple orders? I'm betting how it was ordered had an affect on how this turned out.

...and you can't complain about the condition.

Kirsten 

Posted Monday 21st July 2008 14:11 GMT

That is absolutely ridiculous. Appalling. They should pay some kind of fine for this excessive wastefulness. I work for a packaging company and can't imagine sending any of our packaging products in such ridiculous fashion nor can I imagine Sunrise Packaging (the company I work for - sunpack.com) creating such waste. I can't get over how awful this is. Thank you for this enlightening post. I'll know not to order anything from HP in the future. Wow.

History is a revolving door 

Posted Monday 21st July 2008 16:13 GMT

Pirate

I used to manage a large HP shop 14 years ago, and they did the same thing then. I made public notice of it (on the aged HP3000-L list server) and HP management noticed, reporting through channels to me that they would stop that particular stupidity.

The Curse of Carly lingers.

Re: Wish others were so protective 

Posted Monday 21st July 2008 21:48 GMT

Coat

Quote: "I just received about £350k's worth of mostly green network equipment from a provider that shall remain nameless via TNT....

Unfortunately they appear to have used explosives as part of the shipping process as about 20% of it was totaled and many of the remaining boxes were of a warranty voiding nature...."

I only have one question, whose idea was it to use TNT?

(Yes, yes, already going.)

HP subscribes to a packing order much older than all of us... 

Posted Monday 21st July 2008 22:11 GMT

Happy

So goes the ancient text...

"One box to hold each pair"

The Warehouse bloke reminds them

"One box that's sealed with tape

to, while in transit, bind them."

What!? No Gandalf icon? Fine, I'll use a smiley face for the smile I hope you all got out of this.

hmm heres one 

Posted Monday 21st July 2008 23:53 GMT

Paris Hilton

a good few years ago i took a call from UPS they had called to inform me that a 1000 kils packadge was on its way to me from MIT.

I was confused

1# I had nothing to do with MIT.

2# I couldnt think what 1000 kilo item they would want to send me.

3# How was I gonna handle it.

So i rang around and got ten strong men to help in exchange for beer n smokes. They duely arrived as did UPS we stood around in anticipation of the massive object i was about to recieve.

They driver looks worried like he was gonna be lynched. he nervously approached my and handed me a box and asked me to sign for it.

I did, he got back in the van and drove away.

More confused we waived him down and questioned him. He showed me the manifest and it cleary stated 1000 kilograms. CD, book, Photographs.

My next call was worth recording. but we didnt.

..... that's nothing.... 

Posted Wednesday 23rd July 2008 11:37 GMT

.... wait till you order a Integrity or 9000 system and add in the additional software (glanceplus, etc).... The amount of empty boxes with only paper licenses in them.... jeez, then you'll realise the amount of poor trees that have been chopped down to make the HP packaging!

All the same 

Posted Wednesday 23rd July 2008 15:38 GMT

Thumb Down

IBM are just as bad we recived a single iSCSI adapter in a box big enough to fit a 10u server, there were 6 layers of boxes inside that and the whole thing taped was firmly to a pallet, complete with warnings not to try and lift it without mechanical aid.

This is where all the costs come from for the hardware we order!

Keep everbody in a Job 

Posted Wednesday 23rd July 2008 21:25 GMT

Maybe they have a vested interest in the courier business !

@Math Problem Guy 

Posted Friday 1st August 2008 22:02 GMT

Paris Hilton

Hi, I see no error in math.

Package came in 1 large box, within that box were 16 boxes, each containing two packages. Therefore 17 boxes, 16x2=32 pages. Paris could've done this.